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GENERAL HOSTING QUESTIONS
Do you offer a 30
day trial period?
Yes!
Each account comes with a 30 Day Trial Period. Order the Package
you want and try it out for 30 days. You have nothing to loose.
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What kind
of servers do you use
Mystiblue
Computing uses only Unix servers. For
detailsick
here.
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What are some of the tools and features Mystiblue Computing provides?
Common
Gateway Interface (CGI)
High Speed Direct Backbone Connection
Domain Manager
File Transfer Protocol (FTP)
FrontPage 98, 2000, and 2002 Server extensions
Mailing Lists manager
instant Chat Rooms
MySQL database
PHP3 and PERL
Unlimited Pop3 e-mail Accounts
Realmedia streaming
Secure Socket Layer (SSL)
Secure Shell (SSH)
Fantastico
Please
see our
account comparison chart for a longer and more complete list
of features included in each account.
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Can Mystiblue Computing register my domain name?
We
can register your domain name or you can register it yourself
Click here to register your domain for your domain registration.
we only charge $15.95 per domain year and provide excellent service
and support.
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Do
you support FrontPage extensions?
Yes,
we support FrontPage extensions. FrontPage extensions can be installed
on your server. All of our hosting packages support FrontPage
98, 2000 2002 and 2003 extensions.
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Can I access my domain address without the "www"?
Yes,
you can access your domain address with or without the "www"
in front of the domain name. The "www" is a tertiary domain
name that isn't necessary if your nameserver is set up properly.
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Do you offer SSL encryption for transferring credit card information?
YES!
Our servers are equipped with the latest SSL technology so your
customers can safely order your products or services online! Normally,
any text sent from your browser is sent as plain text. This means
that a hacker could potentially intercept the information sent from
your browser and read it.
By using the secure server (SSL), the information is encrypted before
it is sent. You DO NOT have to buy a security certificate to enable
the secure server - you can use ours FREE of charge. We will provide
you with the name of the server on request!
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Can I upload pages frequently?
Each
account comes with an FTP/Telnet account. You have full access to
your space via FTP 24 hours a day, 7 days a week. The file manager
in your control panel can also be used to upload pages to your site
if you do not have access to FTP.
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How long does it take to set up my account?
Your
account will usually be set up within 8 hours. You will receive
an email from us with your account login and detailed account information
8 hours after you sign up for your account online.
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What is a cgi-bin and how do I get one?
A
CGI-bin is where you store CGI scripts. These scripts; are used
to generate online order forms, guestbooks, shopping carts, counters,
and more. All Mystiblue Computing hosting packages include their
own CGI-bin. Plus you can install many other scrips with just a few clicks. ( Fantastico )
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What CGI Scripts come already installed?
All
Mystiblue Computing hosting packages comes with a hit counter, a
search engine, chat rooms, a form e-mailer,
and a file manager plus many more. If you are interested in adding
more CGI scripts to your account, you may do so.
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Will my Macintosh work with my Mystiblue Computing account?
Yes.
Our servers use standard protocols such as FTP, Telnet, SSH, and
HTTP that are compatible with Macintosh operating systems.
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What is the Account Control Panel?
The
Account Control Panel makes managing your web space fun and easy.
This extraordinary interface offers you a way to quickly view account-related
information and provides easy access to the wide variety of tools
and utilities that come with your account. With the click of a mouse,
you can administer your web space, e-mail accounts, directories,
cgi-bin (program script storage area) and all the special features
offered, including site statistics and shopping carts. You can even
add additional features to your account whenever you need them.
Gain control and flexibility to make changes within your own time
frame and according to your own particular business needs.
Choose
your language! The Control Panel is now available in Spanish,
French, German or English.
Click here for a tour of the Account Control Panel.
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Do you support foreign domain Names?
Yes.
All domain names can be hosted at Mystiblue Computing.
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How much data transfer am I allow for my site?
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How fast is the Mystiblue Computing network?
( More Detail )
All
of our servers have direct access to three backbones; Frontier GlobalCenter,
Qwest Communications, and Genuity, a division of GTE. This means
fastest speed possible and greater reliability.
GC,
a Tier 1 provider whose 13,000-mile fiber optic network and Dense
Wave Division Multiplexing (DWDM) technology provide an enormous
460 gigabytes per second (Gbps) of capacity worldwide, has an Asynchronous
Transfer Mode (ATM) fiber node located just a few floors below Mystiblue
Computing's servers.
Qwest
comes into Baltimore with an OC-12 line and plans to upgrade their
connection to an OC-48 in the near future. They also have an ATM
fiber node floors below Mystiblue Computing's servers. Our Qwest
connection enables Mystiblue Computing to offer additional redundancy
and better routes to Europe, Latin America and Asia. With our carriers,
our router has up to 150,000 possible routes to send each packet
of traffic.
Genuity,
a division of GTE, is our third Tier One Internet backbone. Genuity
provides excellent network performance as a result of their high-speed
peering arrangements with other Tier One Internet backbone providers.
The GTE global network delivers customers directly onto the Internet
via a high-speed connection to its private, super-capacity backbone,
including 17,000 miles of fiber and OC192 capacity. It is comprised
of more than 800 U.S. local access points and approximately 1,500
international local access points in more than 150 countries.
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How
many auto responders do I receive on my account?
Answer
( Unlimited ) You can set up auto responders to automatically
respond to incoming email. For example, if you had an order form
which your customers email to you, you can set up an auto responder
to email the customer a confirmation message that their message
was received.
Each account plan comes with a pre-specified amount of auto responders,
view our Hosting
Plans for complete details of each plan!
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Do you offer dial-up Internet access?
No,
you must provide your own Internet access.
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What are email aliases and how many can I use?
Email
aliases are email addresses that you create. Any mail sent to these
aliases would automatically be forwarded to your existing POP email
account or redirected to another third party POP account.
You can have as many email aliases as you want, your mail account
is pre-configured to "Catch All" email directed at anyname@yourdomain.com.
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Can you design my web site for me?
Yes.
We do provide web design services. Click
here to see your web site design services
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Does my account come with web statistic software?
Traffic
analysis software comes pre-installed with every web hosting account!
- Analog
Analog produces a simple summary of all the people who have visited your site. It is fast and provides great lightweight statistics.
- Awstats
Awstats produces very pretty stats.
- Webalizer
Webalizer is a more complex stats program that produces a nice variety of charts and graphs about who has visited your site. This is probably the most popular stats engine available today.
- Webalizer Ftp
Webalizer is a more complex stats program that produces a nice variety of charts and graphs about who has visited your site. This is probably the most popular stats engine available today.
- Subdomain Stats
This will show statistics for the subdomains on your account.
- Latest Visitors
This will show you the last 300 visitors who came to your site and some interesting information about them.
- Bandwidth
This will show how many bytes your account has transferred.
- Error Log
This will show errors in your site, images not loading, missing files, etc. This is very useful for debugging CGI scripts.
You can access your webstats from your control panel
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Do you have a database system?
We
use MySQL. We have found that our members prefer MySQL because it
is a relatively easy-to-use database program.
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Does each virtual server have its own raw log files?
Yes.
You have access to your own raw log files.
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What version of Perl does Mystiblue Computing use?
On our quest to be on the cutting edge of technology,
we are pleased to announce that we are upgrading the version of
Php on all of our servers. We will be offering Php 4.1.2, which
will allow for increased functionality. This version has been compiled
with the following options:
--with-apache
--with-cybercash
--with-mysql
--with-gdbm
--enable-bcmath
--enable-dbase
--enable-ftp
--enable-track-vars
--enable-trans-sid
--disable-posix-threads
--disable-debug
--with-gd
--enable-gd-native-ttf
--with-jpeg
--with-png
--with-mcrypt
--with-curl
--with-xml
--with-zlib
--enable-memory-limit=yes
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Does Mystiblue Computing offer SSI?
SSI
is on all of our servers. You just need to be sure that you call
your files with the .shtml extension.
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Do you support sub domains?
We
do not support wildcards.
You can create subdomains for your account mydomain.com like sub.mydomain.com
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